Contacting the 24/7 BZ Contact Centre
The Ministry of Foreign Affairs can be reached 24 hours a day, seven days a week. The staff at our 24/7 BZ Contact Centre will be happy to answer your questions on topics such as passports, travel advice and the legalisation of documents. You can also contact them in an emergency, for example if you have been robbed or arrested abroad. Or if you have been forced to marry and forced to stay abroad.
You can reach the 24/7 BZ Contact Centre in various ways:
The phone number for the 24/7 BZ Contact Centre is +31 247 247 247.
From the Netherlands and all other EU countries normal mobile rates apply. If you call from a country outside the EU you will pay international rates. Please note: this may make even a short call very expensive. To avoid this you can:
- ask your mobile phone provider if there is a less expensive temporary subscription that allows you to call the Netherlands from abroad;
- or buy a local SIM card and call the local Dutch embassy.
Ask your question via WhatsApp. Click here to send us a WhatsApp message. Or add our number +31 6 8238 8055 to the contacts list on your smartphone and then send a message. We aim to answer your question within 30 minutes.
- You can only use this number to contact us via WhatsApp. You cannot call or text us on this number.
- We will only respond to your WhatsApp message if it is sent in a private chat. If you or someone else sends a message in a WhatsApp group, we will not respond.
- Never send us personal information like a citizen service number (BSN) or a photo of a passport via WhatsApp.
Using the contact form
You can use our contact form to ask a question. We aim to answer your question within 5 days.
The Twitter handle for the 24/7 BZ Contact Centre is @247BZ.
- In emergency situations you will receive an immediate reply.
- All other questions will be answered within 24 hours, including at the weekend and on public holidays.
Beware of telephone fraud
The Ministry of Foreign Affairs (BZ) has received reports of fraudsters posing on the phone as BZ staff or other government officials. These fraudsters will try to trick you into transferring money. They use a phone number that will show up on the phone display and starts with +3170 or 070 (the area code for The Hague). BZ uses private numbers that are not displayed and BZ staff will never ask you by phone to transfer money or to provide personal financial information like bank account details or credit card numbers.
What to do in case of telephone fraud?
You can report the incident to the police and email a copy of the report to VCI@minbuza.nl or inform BZ by telephone: +31 70 348 7147.