Contacting the 24/7 BZ Contact Centre

The Ministry of Foreign Affairs can be reached 24 hours a day, seven days a week. The staff at our 24/7 BZ Contact Centre will be happy to answer your questions on topics such as passports, travel advice and the legalisation of documents. You can also contact them in an emergency, for example if you have been robbed or arrested abroad.

You can reach the 24/7 BZ Contact Centre in various ways:

By phone

The phone number for the 24/7 BZ Contact Centre is +31 247 247 247.


From the Netherlands and all other EU countries normal mobile rates apply. If you call from a country outside the EU you will pay international rates. Please note: this may make even a short call very expensive. To avoid this you can:

  • ask your mobile phone provider if there is a less expensive temporary subscription that allows you to call the Netherlands from abroad;
  • or buy a local SIM card and call the local Dutch embassy.

Beware of telephone fraud

The Ministry of Foreign Affairs (BZ) has received reports of fraudsters posing on the phone as BZ staff or other government officials. These fraudsters will try to trick you into transferring money. They use a phone number that will show up on the phone display and starts with +3170 or 070 (the area code for The Hague). BZ uses private numbers that are not displayed and BZ staff will never ask you by phone to transfer money or to provide personal financial information like bank account details or credit card numbers.

What to do in case of telephone fraud?

You can report the incident to the police and email a copy of the report to or inform BZ by telephone: +31 70 348 7147.

On Twitter

The Twitter handle for the 24/7 BZ Contact Centre is @247BZ.

  • In emergency situations you will receive an immediate reply.
  • All other questions will be answered within 24 hours, including at the weekend and on public holidays.

Using the contact form

 You can use our contact form to ask a question. We aim to answer your question within 48 hours.