You must collect your activation code from a DigiD collection point within 30 days of receiving the service desk code sent to you by text message (SMS) and by email, which you will receive when you apply. There are collection points in a number of municipalities in the Netherlands.
Some municipalities require you to make an appointment to collect your activation code. By making an appointment before you apply for your DigiD, you can be sure you will be able to collect your code on time.
DigiD collection points in the Netherlands
(These websites are in Dutch)
- Bergen op Zoom
- Haarlemmermeer (gemeentebalie Schiphol)
- The Hague
Bring with you
- Your service desk code of 9 characters, starting with a B. After your DigiD application, you received it by SMS and email. Your service desk code is valid for 30 days after your DigiD application.
- Your passport or identity card from a European Economic Area country, whose document number you entered during the application. A driving licence is not permitted.
- Your citizen service number (BSN), if it does not appear on your passport or ID card. You do not need to request an RNI extract for the video call appointment.
Don't have a service desk code yet?
You will be sent a service desk code when you submit your DigiD application. Has your service desk code expired? Then apply for a new DigiD. You will receive a new service desk code with your application.
Forgot your DigiD username or password?
Have you forgotten your DigiD username? Then apply for a new DigiD. Have you forgotten your password? Then you can request a new password for DigiD by e-mail or text message. You do not need to make a new appointment at the DigiD desk.
You can use the activation code to activate your DigiD. Activation can be done via DigiD.nl. Tip: do this while you are still near the counter. You may still be able to ask for help if it doesn't work.
The activation code is valid for 21 days. Be sure to activate your DigiD within 21 days, otherwise you will need to submit a new DigiD application.
If you have any questions, please do not hesitate to contact us.