Activating your DigiD via a video call if you live outside the Netherlands

• The collection code that you received by text message and email after you applied for your DigiD. The collection code is made up of 9 digits and starts with a ‘B’. It is valid for 30 days. If you don’t have a collection code or if the code has expired, you will need to apply again for a DigiD.
• Your DigiD username and password If you’ve forgotten your DigiD username and/or password you will need to apply again for a DigiD.
• A valid passport or identity card. Copies are not accepted.
• Your Dutch citizen service number (BSN), if it is not shown in your passport or on your identity card. Read where you can find your BSN.
• The phone you can be reached on using the number you gave in your DigiD application. During your appointment, you’ll receive a text message (SMS) on this number containing your activation code.

You must conduct the video call in person

You must conduct the video call yourself in order to receive the activation code. You can have someone with you to help. If you want to receive an activation code for your child, the child must also be present during the video call. Children aged 14 and over can conduct the video call on their own.

After making an appointment you will receive a confirmation email with instructions. The email will contain a link you can use to connect to the video call. A few minutes before the appointment time, click the link to start the video call.

What you need for the video call

• A computer, tablet or smartphone with a functioning camera and microphone. Turn the sound on.
• A stable internet connection
• A recently updated internet browser (Chrome, Firefox, Microsoft Edge, Safari)

How to start the video call

You have to start the video call yourself.

• To do this, click the link in the confirmation email or go to https://webmeeting.minbuza.nl.
• Enter your meeting ID and PIN. These will be given in the confirmation email.

Then follow the steps below. You may need to follow them in a different order depending on your device.

1. Click ‘Join meeting’.
2. At the top of the screen, click ‘Allow’ so that the system can access your microphone and camera.
3. When asked to enter your name, fill in your meeting reference number. This number is also shown in your confirmation email.
4. Click ‘Enter your display name’. You should now see yourself on screen.
5. Click ‘Join meeting’.
6. Wait until you are let into the video call.

If you are unable to connect

If you see the notification ‘System is currently unavailable’, try logging in with a different browser, such as Chrome, Firefox, Microsoft Edge or Safari.

During the video call you’ll receive a text message with your activation code. You will need the activation code to activate your DigiD.

Log in to DigiD.nl before your appointment starts so you can activate your DigiD during the video call.

Log in to DigiD.nl to activate your DigiD

After activating your DigiD

Once you have activated your DigiD you can start using it. You can log in using your username and password and a code sent to you by text message.

Activate the DigiD app

After activating your DigiD, you can also activate the DigiD app on your phone or tablet.