Collecting a DigiD activation code via video call
Do you live abroad or are you abroad for a longer period of time? And have you applied for a DigiD from outside the Netherlands and received a service desk code? You can collect your activation code in a video call with a Netherlands Worldwide staff member. This means you don’t have to travel to a DigiD collection point. You need the activation code to activate your DigiD.
Make an appointment
You can make an appointment using the appointment system.
You will receive an email with the confirmation, instructions and a link to the video call.
What you’ll need for the appointment
- Your service desk code, starting with a B. You will receive this code in a text message (SMS) and in an email once you have applied for a DigiD. Your service desk code is valid for 30 days.
- Your DigiD username and password.
- Your valid passport or identity card issued by a country within the European Economic Area (EEA) and which you used when filling in your application. Driving licences are not accepted.
- Your Dutch citizen service number (BSN), if it is not on your passport or ID card.
- A registration in the Non-residents Records Database (RNI). You do not need an RNI-extract for the video call appointment.
- A laptop with a webcam and microphone, or a tablet with a front camera.
- A stable internet connection for making the video call.
- An up-to-date internet browser, like Microsoft Edge, Firefox or Safari.
You must be in the video call yourself to receive your activation code. You may get help from someone.
What if my service desk code is expired?
You will be sent a service desk code when you apply for a DigiD. If your service desk code has expired, you have to apply for a new DigiD. With your request you will receive a new service desk code. You do not need to make a new video call appointment.
Forgot your DigiD username or password?
Did you forget your DigiD username or password? Simply apply for a new DigiD. You do not need to move your video call appointment.
Activate your DigiD
Once you have collected your activation code and you know your DigiD username and password, you can activate your DigiD and the DigiD app. If there’s time left, you can do this during your online appointment. The staff member can help you with this. You can activate your DigiD via DigiD.nl or the DigiD app. Download the DigiD app beforehand.
Collecting the activation code from a DigiD collection point
If you prefer to collect the code in person, you can make an appointment at a DigiD collection point.