Netherlands Worldwide

Collecting a DigiD activation code abroad

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You must collect your activation code from a DigiD collection point within 30 days of receiving the service desk code. The code will be sent to you when you apply. DigiD collection points are located at Dutch representations abroad and offices of the Representation of the Netherlands in the Caribbean part of the Netherlands.

Many DigiD collection points are open by appointment only. If you arrange an appointment before you have applied for your DigiD, make sure you will be able to collect your code in time.

Attention: If you are abroad, you can also collect your DigiD activation code via a video call. Are you going to the Netherlands anytime soon? Then you can go to a DigiD collection point in the Netherlands.

DigiD collection points abroad

DigiD collection points in the Caribbean part of the Netherlands

Bring with you

  • Your service desk code of 9 characters, starting with a B. After your DigiD application, you received it by SMS and email. Your service desk code is valid for 30 days after your DigiD application.
  • Your passport or identity card from a European Economic Area country, whose document number you entered during the application. A driving licence is not permitted.
  • Your citizen service number (BSN), if it does not appear on your passport or ID card. You do not need to request an RNI extract for the video call appointment.
Attention: You will need to collect the activation code in person. No one may collect it for you.

Don't have a service desk code yet?

Don't have a service desk code yet? You will receive this by SMS and e-mail after your DigiD application. Has your DigiD code expired? Then apply for a new DigiD. You will receive a new DigiD code with your application.

Forgot your DigiD username or password?

Have you forgotten your DigiD username or password? Then apply for a new DigiD. You do not need to make a new appointment at the DigiD desk.

Activate DigiD

Once you have the activation code you can activate your DigiD. Activation can be done via DigiD.nl or the DigiD app. Tip: activate your DigiD as soon as you have the code and before you leave the building so you can get help if you have any problems.

The activation code is valid for 20 days. Be sure to activate your DigiD within 20 days, otherwise you will need to submit a new DigiD application. Read more on the page Activating your DigiD from abroad.