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Netherlands Worldwide

Collecting a DigiD activation code in Australia

If you have applied for DigiD from outside the Netherlands, you will be sent a service desk code. Use this code to collect your activation code from the consulate-general in Sydney. You need the activation code to activate your DigiD.

Making an appointment

To collect your DigiD activation code, make an appointment at the Dutch consulate-general in Sydney. To do so, please send an e-mail with your name to syd-ca@minbuza.nl. You can collect your DigiD activation code on working days (Monday to Friday) between 9.00 and 12.00 hours. Your service desk code will be valid for 30 days only.

Attention: You can also collect your DigiD activation code by video calling with a Netherlands Worldwide employee. Or you can go to a DigiD collection point in the Netherlands or a DigiD collection point in another country.

Things to bring with you

  • Your service desk code, sent to you by text message (SMS) and by email when you submitted your DigiD application
  • Your passport or identity card (driving license not allowed) issued by a country within the European Economic Area (EEA) and which you used when filling in your application
  • Your citizen service number (BSN), if it is not included in your passport or on your identity card
Attention: You will need to collect the activation code in person. You cannot ask someone else to collect it for you.

After you have collected the activation code

Once you have the activation code you can activate your DigiD. Tip: activate your DigiD as soon as you have the code, before you leave the building. A member of staff may be able to help you if it doesn’t work.

Don't have a service desk code yet?

You will be sent a service desk code when you submit your DigiD application.

Contact

If you have any questions, please do not hesitate to contact us.

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