Activating your DigiD via a video call if you live outside the Netherlands

• The collection code that you received by text message and email after you applied for your DigiD. The collection code is made up of 9 digits and starts with a ‘B’. It is valid for 30 days. If you don’t have a collection code or if the code has expired, you will need to apply again for a DigiD.
• Your DigiD username and password If you’ve forgotten your DigiD username and/or password you will need to apply again for a DigiD.
• A valid passport or identity card. Copies are not accepted.
• Your Dutch citizen service number (BSN), if it is not shown in your passport or on your identity card. Read where you can find your BSN.
• The phone you can be reached on using the number you gave in your DigiD application. During your appointment, you’ll receive a text message (SMS) on this number containing your activation code.

You must conduct the video call in person

You must conduct the video call yourself in order to receive the activation code. You can have someone with you to help. If you want to receive an activation code for your child, the child must also be present during the video call. Children aged 14 and over can conduct the video call on their own.

After making an appointment you will receive a confirmation email with instructions. The email will contain a link you can use to connect to the video call. A few minutes before the appointment time, click the link to start the video call.

What you need for the video call

• A computer, tablet or smartphone with a functioning camera and microphone. Turn the sound on.
• A stable internet connection
• A recently updated internet browser (Chrome, Firefox, Microsoft Edge, Safari)

How to start the video call

You have to start the video call yourself.

• To do this, click the link in the confirmation email or go to https://webmeeting.minbuza.nl.
• Enter your meeting ID and PIN. These will be given in the confirmation email.

Then follow the steps below. You may need to follow them in a different order depending on your device.

1. Click ‘Join meeting’.
2. At the top of the screen, click ‘Allow’ so that the system can access your microphone and camera.
3. When asked to enter your name, fill in your meeting reference number. This number is also shown in your confirmation email.
4. Click ‘Enter your display name’. You should now see yourself on screen.
5. Click ‘Join meeting’.
6. Wait until you are let into the video call.

If you are unable to connect

If you see the notification ‘System is currently unavailable’, try logging in with a different browser, such as Chrome, Firefox, Microsoft Edge or Safari.

During the video call you’ll receive a text message with your activation code. The activation code is made up of 9 digits and starts with an ‘A’.

You will use the activation code to activate your DigiD. There are two ways to do this: via the DigiD website or the DigiD app. The advantage of using the app is that you can activate your DigiD and the DigiD app at the same time.

Find out how to activate your DigiD

After activating your DigiD, you can start using it. How you log in will depend on how you activated your DigiD.

If you activated your DigiD via the DigiD website

If you activated your DigiD via the DigiD website, you will log in using your username and password and a code you receive by text message.

Find out how to log in via the DigiD website with SMS verification

If you activated your DigiD via the DigiD app

If you activated your DigiD via the DigiD app, you will log in via the DigiD app using a PIN. Depending on the type of phone you have, you may be able to log in using facial recognition or your fingerprint.

Find out how to log in via the DigiD app