What is Message Box?
Message Box is your personal mail box for receiving mail from the Dutch authorities. This includes messages about your tax returns, benefits or pension, for example. Message Box is a feature of MijnOverheid.
Logging in to see your messages
You will be able to view your messages in Message Box after you have logged in to MijnOverheid. You can also use the Message Box app. The messages in your Message Box are always saved and will not be deleted unless you delete them yourself.
Physical or digital mail
In Message Box you can receive digital mail only from participating organisations that use MijnOverheid (information in Dutch). You decide which of these organisations you receive digital mail in Message Box from. You can specify this in Message Box under ‘Instellingen’ (Settings) and ‘Organisaties’ (Organisations). However, you cannot opt out of receiving mail from the Tax Administration (Belastingdienst).
If you choose to receive your mail digitally, that is in theory the only way you will receive mail (i.e. you will no longer receive physical mail). This means you will no longer be dependent on physical mail delivery services. Some organisations may, however, decide to send physical and digital mail, in which case you will receive both.
How do I know if I have new mail in my Message Box?
If you’d like to receive an automatic email when there’s a new message in your Message Box, turn on email notifications. You can do this by logging in to MijnOverheid with your DigiD and going to ‘Instellingen’ (Settings).
Reporting a new residential address abroad
Report your new address abroad to the Dutch municipality where you used to live. This is important so that authorities can find you. For example, if you still have to pay tax in the Netherlands or if you receive benefits. You may be fined if you do not do this. Or your benefits may be stopped.
Have you already moved or has your address changed? Report your change of address online.
Don't know your new address yet? You can also receive your mail digitally. Turn on your message box so you don't miss any mail.
Question about a message in Message Box
If you have a question about a message in your Message Box, contact the organisation that sent you the message directly.
Contact
If you have any questions, please do not hesitate to contact us.