Coronavirus: frequently asked questions regarding life certificates (SVB)
In order to pay your pension or benefit, the Sociale Verzekeringsbank (SVB) needs proof that you are alive. Under normal circumstances, you provide this proof by completing an SVB life certificate form, having it signed and certified by a competent authority or individual and returning it to the SVB. However, due to the coronavirus (COVID-19) it is currently not possible to have the form signed and certified.
Your SVB life certificate form lists the authorities and individuals by whom you can have your form signed and certified.
You have received a form but cannot have it completed at the moment. What should you do?
The time limit has been extended. You now have until 30 September 2020 to complete the life certificate form, have it signed and certified, and return it.
You have not yet received a form. When will you receive it?
We will not start sending life certificate forms again until 1 October 2020. You will receive your life certificate form after that date, whereupon you should complete it, have it signed and certified, and return it to us.
Your pension or benefit has been stopped. What should you do?
This is probably because the SVB has not received a life certificate form from you. If so, please contact the SVB as soon as possible by completing the contact form. Alternatively, you can send a WhatsApp message to +31 6 1064 6363.
NB: If you live in Turkey, Morocco, Suriname or Spain, you should call the SVB office at the Dutch embassy in your country of residence:
- SVB office at the Dutch embassy in Ankara on +903124091800
- SVB office at the Dutch embassy in Rabat on +212537726468
- SVB office at the Dutch embassy in Suriname on +597477211
- SVB office at the Dutch embassy in Madrid on +34913 537500