I can’t get to a DigiD collection point. What should I do?
You will need to go to a DigiD collection point to collect your activation code in person. If this is not possible, you can receive your activation code via a video call with a 24/7 Netherlands Worldwide staff member. It this is also not possible, you cannot apply for DigiD via DigiD.nl. Your personal situation will determine whether you can manage your affairs another way.
Receiving a DigiD activation code via video call
Do you live or are you abroad and do you need to travel a long way to collect your DigiD activation code? Or is there no DigiD collection point near you? You can also collect your DigiD activation code online in a video call with a 24/7 Netherlands Worldwide staff member.
Via the Social Insurance Bank (SVB) (pensioners)
If you receive, or will soon be receiving, a Dutch state pension, you can apply for DigiD from abroad via the website of the Social Insurance Bank (SVB). You will not need to go to a DigiD collection point.
EU-approved login keys from other European countries
If you live in the EU, you may be able to use a login key from another European country to log in to Dutch government websites. Whether that’s possible depends on which country you live in and what website you want to log in to. Most websites also require you to provide your citizen service number (BSN) when logging in.
- EU-approved login keys by country
- Dutch websites you can log in to using an EU-approved login key from another European country
- Applying for a citizen service number
It is not mandatory to access online services using DigiD or a login method offered by another country. You may be able to manage your affairs another way. Ask the organisation in question for more information.
If you have any questions, please do not hesitate to contact us.