I can’t get to a DigiD collection point. What should I do?

You will need to go to a DigiD collection point to collect your activation code in person. If this is not possible, you cannot apply for DigiD via DigiD.nl. Your personal situation will determine whether you can manage your affairs another way.

Via the Social Insurance Bank (SVB) (pensioners)

If you receive, or will soon be receiving, a Dutch state pension, you can apply for DigiD from abroad via the website of the Social Insurance Bank (SVB). You will not need to go to a DigiD collection point.

EU-approved login keys from other European countries

If you live in the EU, you may be able to use a login key from another European country to log in to Dutch government websites. Whether that’s possible depends on which country you live in and what website you want to log in to. Most websites also require you to provide your citizen service number (BSN) when logging in.

Other possibilities

It is not mandatory to access online services using DigiD or a login method offered by another country. You may be able to manage your affairs another way. Ask the organisation in question for more information.


If you have any questions, please do not hesitate to contact us.